FAQs

Shipping
Orders
Returns
E-mails

SHIPPING
How much shipping will I be charged?
Your order will be shipped Free of Charge via priority USPS or Ground UPS, unless you select a different shipping option at checkout, in which case additional shipping charges apply, and will be calculated for you at checkout.
Do you accept orders online for International delivery?
At this time, PearlStruck only ships to addresses in the United States.
Guidelines for US Orders
For U.S. orders, you must have both a shipping address and credit card billing address within the United States in order to make a purchase. The issuing bank must also be based in the United States.
PearlStruck may ship items using:
UPS (United Postal Service)
FedEx
DHL
USPS (United States Postal Services)
After an order is placed with PearlStruck.com, you will receive a confirmation email saying your order has been accepted. Most items are shipped within one business day during weekdays. When an item ships, a shipment confirmation email is sent that includes a tracking number. You may use this tracking number to view the progress of your shipment.
Domestic shipping costs and methods
Ground Shipping
FREE Ground Shipping on all orders
Delivery within in 5-7 business days
Non-Continental USA
Hawaii 2-Day Air $24.95
Alaska 2-Day Air $24.95
Express $24.95
Delivery within 3-4 business days
Signature may be required
Weekend delivery may not be available

ORDERS
How much sales tax will I have to pay?
We charge sales tax for all orders shipped to California. We do not add sales tax for items shipped outside of California.
How can I track my order?
A confirmation email is sent once your order has been accepted. Additionally, a shipment confirmation e-mail is sent as your items are shipped—included in this e-mail are tracking numbers that you can use to track your order with UPS, FedEx and USPS.You can check the status of your order online using the “My Account” button at the top of the page. You can also contact our customer service department for inquiries on existing orders. Call 1-800-930-1731.
How can I modify my order?
For questions, changes, or cancellations, please contact Customer Service at 800-930-1731.
What credit cards do you accept?
We accept all major credit cards: Visa, Mastercard, American Express, and Discover.
Where is the 3 digit security code on my credit card?
The Card Security Code (CSC) is a 3 or 4 digit number printed on the back of a credit card (typically in the signature field). The number appears only on the card itself (not on receipts or statements) so it can provide some indication that the physical card is in the possession of the buyer.
Is PearlStruck secure against fraud and online hackers?
Security at PearlStruck is something we take very seriously. Our site is checked dail by HackerSafe to ensure PearlStruck is secure against malicious attacks. SSL Technology guarantees that you personal data is transmitted from your PC to our Server with the most sophisticated encryption technology available. Additionally, all personal credit card information is encrypted on our servers.

RETURNS
What is your return policy?
Our 30-day return policy gives you time to consider your purchase or gift. If for any reason you are not satisfied, you may return any pearl jewelry purchase in its original condition and packaging within 30 days of the ship date for a refund or an exchange. Simply follow the instructions outlined below (sorry, pearl jewelry that has been modified, engraved, altered, resized, or shows signs of wear or use can not be accepted for refunds).

How to Prepare a Return

1. Package your return: Package your pearl jewelry in its original boxes and packaging, including invoice. Ensure that the pearls are securely padded within the original cardboard box. Seal package with postal-approved tape, affix pre-addressed return label from the bottom of your invoice to the outside of the box. For security reasons, please do not write PearlStruck anywhere on the outside of the box.
2. Ship your package via US Postal Service Registered Mail, insured for the proper amount, and be sure to request a return receipt.
3. Once we have received your returned item and it has been accepted, your refund or exchange item will be processed. Please allow several days for processing. Please note that all pearl jewelry or other product will be reviewed by our Quality Assurance department, and that any item showing signs of wear or damage or use of any kind cannot be reimbursed. Packages that damaged due to improper packaging, or are uninsured will be refused. Return delivery charges are not refunded. Please allow one monthly billing cycle in order for your credit to appear on your credit card statement.

PEARLSTRUCK E-MAILS
I currently receive emails from PearlStruck online. What will you do with my email address?
We will continue to send you informative emails keeping you up to date on all the latest sales and events that are happening at PearlStruck.com. As always, your personal information will be protected as outlined on our Privacy Policy.
What if I no longer wish to receive emails from PearlStruck.com?
No problem. As soon as you open your next e-mail from PearlStruck, clock on the unsubscribe link at the bottom of the email and hit ‘send.’ Your name will be removed from our mailing list. You can also refer to our Privacy Policy for other ways to be removed.